Last Updated: 07 October 2023
One Green Earth (hereinafter referred to as "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, https://www.onegreenearth.com.au (the "Website"), and our ecommerce services (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following types of personal information:
- Contact Information: such as your name, email address, phone number, and shipping address.
- Payment Information: when you make a purchase, we collect payment information, including credit card details and billing information.
- Account Information: if you create an account on our Website, we collect information such as your username and password.
- Order History: information about your past purchases, including product details and purchase history.
b. Usage Information
We may also collect non-personal information about your use of our Website and Services, including:
- Log Data: information about your device, IP address, browser type, and pages you visit.
- Cookies: we use cookies to enhance your experience on our Website. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: to process orders, deliver products, and provide customer support.
- Communications: to send order confirmations, shipping notifications, and promotional emails (you can opt out of marketing communications).
- Improving Services: to analyze and improve our Website, Services, and customer experience.
- Legal Obligations: to comply with legal obligations, such as tax and accounting requirements.
3. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors and shipping companies.
- Legal Compliance: We may disclose your information when required by law or in response to a legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access and use. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Privacy Choices
You can:
- Access and Update Your Information: You can access and update your account information on our Website.
- Marketing Communications: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
7. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Website, and the revised version will be effective as of the Last Updated date mentioned at the beginning of this policy.
Please review this Privacy Policy periodically to stay informed about our practices.
This Privacy Policy is intended to provide a general framework for your Australian ecommerce store. However, it is important to tailor the policy to your specific business practices and consult with legal counsel to ensure compliance with Australian privacy laws and regulations, such as the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).